For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.

This course has been approved for 7 PDUs | 7 CDUs

Writing is a key method of communication for most people, and it’s one that many people struggle with. How do we get our written messages across to a wide range of audiences in such a short and concise manner? We will teach you the conventions, strategies, and approaches to strong foundational business writing.

This course has been approved for 7 PDUs | 7 CDUs

The objective of the course is to give students the information needed to create emails that are written in a succinct, effective, and user-friendly manner. Students will learn how to set up an email subject, salutation, and will then work on how to write a credible email.

This course has been approved for 7 PDUs | 7 CDUs

As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier.

This course has been approved for 7 PDUs | 7 CDUs

Developing good Organizational Skills is an investment that will provide benefits for years. To be successful means to be organized and diligent in our daily practices. These skills will filter through all aspects of your participants professional and personal lives.

This course has been approved for 7 PDUs | 7 CDUs

Having the technical skills and knowledge is only one part of being the best you can potentially be in the workplace. In addition to hard skills, we must constantly develop the soft skills that allow us to work the most effectively with others. So, what are some of the most important soft skills?

This course has been approved for 7 PDUs | 7 CDUs