1 – Introduction to Teams meetings and calling

• Overview of Teams meetings and events
• Overview of Teams Phone
• Overview of auto attendants and call queues
• Overview of Teams devices
• Overview of Microsoft 365 Copilot in Teams calling, meetings, and devices

2 – Plan for Teams Phone

• Plan to deploy Teams Phone
• Plan for Teams Phone PSTN connectivity
• Determine license requirements
• Plan for Teams Phone devices
• Plan and design Teams Phone features
• Plan for voicemail

3 – Plan for Microsoft Teams Rooms and Surface Hub

• Determine license requirements for Microsoft Teams Rooms and shared devices
• Understand differences between Microsoft Teams Rooms on Android and Windows
• Understand Microsoft Teams Rooms on Surface Hub 2S
• Understand and plan Teams Room accessories, components, and peripherals
• Understand Teams Rooms management options

4 – Plan and optimize network performance for Teams media

• Understand Teams network requirements
• Evaluate network specifications
• Design network for media optimization
• Design and validate VPN split tunneling
• Configure media bit rate for Teams
• Design and implement QoS

5 – Configure and deploy Teams Phone

• Configure emergency calling for Teams Calling Plans
• Manage and configure Microsoft PSTN numbers
• Configure Operator Connect and Teams Phone Mobile
• Configure Teams Phone policies
• Create and manage Teams policies

6 – Configure and deploy Teams Phone with Direct Routing

• Design Direct Routing call flows
• Implement SIP trunking with Direct Routing
• Configure Emergency Calling for Direct Routing
• Extend Teams Direct Routing infrastructure
• Deploy and maintain a survivable branch appliance

7 – Extend Teams Phone with additional services

• Understand how Teams interacts with additional services
• Configure compliance recording in Teams
• Configure and integrate a certified contact center in Teams
• Design and deploy voice bots in Teams

8 – Manage meetings and events experiences

• Explore meetings and events in Microsoft Teams
• Configure meeting settings
• Create and manage meeting policies
• Configure audio conferencing
• Create and manage meeting templates and template policies
• Create and manage meetings customization policies
• Configure live events settings
• Create and manage live events policies
• Examine live events across Microsoft 365

9 – Guided project – Create and assign Teams policies to meet business requirements in Microsoft Teams

• Prepare

10 – Configure and manage voice users

• Enable users for Teams Phone
• Enable users for Direct Routing with Teams Phone
• Enable additional calling features for Teams Phone
• Enable users for Teams Phone Mobile

11 – Configure auto attendants and call queues

• Design call flows for auto attendants and call queues
• Configure auto attendants and call queues
• Deploy a channel-based call queue
• Configure resource accounts
• Configure Microsoft 365 groups for voicemail
• Interpret call queue conference modes
• Interpret call queue routing methods
• Configure holidays for auto attendants and call queues
• Configure custom music on hold

12 – Configure, deploy, and manage Teams devices

• Manage Microsoft Teams Phones
• Manage Microsoft Teams Room Systems
• Microsoft Teams Rooms management options
• Manage Surface Hub 2S devices
• Configure Microsoft Teams SIP gateway
• Manage Microsoft Teams displays
• Remote provisioning and sign in for Teams Phones
• Update Microsoft Teams devices remotely
• Manage Microsoft Teams device tags

13 – Guided project – Prepare meeting room experiences

• Prepare

14 – Monitor and troubleshoot Teams collaboration communications systems

• Diagnose and troubleshoot phone number assignment
• Diagnose and troubleshoot Teams client issues
• Diagnose and troubleshoot call failure and call quality issues
• Report on and troubleshoot Teams calls with Call Quality Dashboard
• Diagnose and troubleshoot Direct Routing issues
• Troubleshoot and monitor Teams devices
• Troubleshoot Teams meetings and calling
• Troubleshoot Teams Rooms devices