1 – Explore Microsoft Teams

• Explore capabilities in Microsoft Teams
• Explore Copilot capabilities in Microsoft Teams
• Explore Microsoft Teams integration with Microsoft 365
• Explore Microsoft Teams integration with Microsoft Power Platform
• Illustrate Microsoft Teams architecture
• Describe Microsoft Teams with Microsoft 365 Groups
• Describe Microsoft Teams with SharePoint and OneDrive
• Describe Microsoft Teams with Exchange
• Understand Microsoft Teams certified solutions

2 – Plan and deploy Microsoft Teams

• Designate Teams admin roles
• Understand Teams management tools
• Plan for Teams rollout
• Plan for Teams adoption
• Plan for Teams licensing
• Clients for Microsoft Teams

3 – Implement lifecycle management and governance for Microsoft Teams

• Plan for lifecycle management
• Plan for Teams governance
• Manage Microsoft 365 Groups creation
• Configure Microsoft 365 Groups expiration policy
• Configure Microsoft 365 Groups naming policy
• Plan policy assignment for users and groups
• Create and manage policy packages
• Manage Teams preview features using Teams update policies
• Create and manage teams templates and template policies

4 – Monitor your Microsoft Teams environment

• Monitor Microsoft Teams usage reports
• Monitor Microsoft 365 usage reports
• Interpret Microsoft Adoption Score
• Manage user access with Microsoft Entra access reviews
• Monitor the Microsoft 365 network connectivity dashboard
• Manage Teams notifications and alerts
• Manage feedback policies

5 – Manage access for external users

• Understand features in Microsoft Entra ID
• Work with external users in Microsoft Teams
• Manage access for external users
• Manage external collaboration in Microsoft Entra ID
• Manage external collaboration in Microsoft 365
• Manage external access in Microsoft Teams
• Manage guest access in Microsoft Teams
• Manage file sharing in SharePoint and OneDrive

6 – Implement security for Microsoft Teams

• Configure conditional access and multifactor authentication for Microsoft Teams
• Configure Safe Attachments for Microsoft Teams
• Configure Safe Links for Microsoft Teams
• Examine the Defender for Cloud Apps
• Monitor security reports for Microsoft Teams
• Plan and configure enhanced encryption policies

7 – Implement compliance for Microsoft Teams

• Create and manage sensitivity labels
• Create and manage retention policies
• Create and manage Data Loss Prevention policies
• Deploy communication compliance
• Enable scoped directory search
• Create information barrier policy
• Create security and compliance alerts for Microsoft Teams

8 – Plan and configure network settings for Microsoft Teams

• Examine network requirements for Microsoft Teams
• Plan for network deployment using Network Planner
• Configure network ports and protocols for Microsoft Teams
• Implement Quality of Service
• Configure reporting labels for location-enhanced Call Analytics reports
• Configure tenant data for Call Quality Dashboard reports
• Assess network readiness
• Manage network topology

9 – Create and manage teams

• Create teams
• Create a team from existing resources
• Plan and create org-wide teams
• Manage teams
• Manage users in a team
• Configure dynamic membership
• Archive restore and delete a team

10 – Manage collaboration experiences for chat and channels

• Create and manage channels in a team
• Create and manage Teams policies for channels
• Configure teams settings
• Create and manage messaging policies
• Manage channel moderation
• Manage access to channels

11 – Manage apps for Microsoft Teams

• Explore apps in Microsoft Teams
• Describe admin settings for Teams apps
• Manage access to Teams apps at the organization level
• Create and manage app permission policies
• Create and manage app setup policies
• Manage permissions and consent for Teams apps
• Plan and configure connectors
• Manage custom apps uploads
• Publish custom apps to Microsoft Teams
• Manage purchasing of apps in the Microsoft Teams app store
• Customize the organization’s app store
• Customize the branded experience of an app
• Customize the branded experience of an app

12 – Introduction to Teams meetings and calling

• Overview of Teams meetings and events
• Overview of Teams Phone
• Overview of auto attendants and call queues
• Overview of Teams devices
• Overview of Microsoft 365 Copilot in Teams calling, meetings, and devices

13 – Manage meetings and events experiences

• Explore meetings and events in Microsoft Teams
• Configure meeting settings
• Create and manage meeting policies
• Configure audio conferencing
• Create and manage meeting templates and template policies
• Create and manage meetings customization policies
• Configure live events settings
• Create and manage live events policies
• Examine live events across Microsoft 365

14 – Plan for Microsoft Teams Rooms and Surface Hub

• Determine license requirements for Microsoft Teams Rooms and shared devices
• Understand differences between Microsoft Teams Rooms on Android and Windows
• Understand Microsoft Teams Rooms on Surface Hub 2S
• Understand and plan Teams Room accessories, components, and peripherals
• Understand Teams Rooms management options

15 – Configure, deploy, and manage Teams devices

• Manage Microsoft Teams Phones
• Manage Microsoft Teams Room Systems
• Microsoft Teams Rooms management options
• Manage Surface Hub 2S devices
• Configure Microsoft Teams SIP gateway
• Manage Microsoft Teams displays
• Remote provisioning and sign in for Teams Phones
• Update Microsoft Teams devices remotely
• Manage Microsoft Teams device tags

16 – Plan for Teams Phone

• Plan to deploy Teams Phone
• Plan for Teams Phone PSTN connectivity
• Determine license requirements
• Plan for Teams Phone devices
• Plan and design Teams Phone features
• Plan for voicemail

17 – Configure and deploy Teams Phone

• Configure emergency calling for Teams Calling Plans
• Manage and configure Microsoft PSTN numbers
• Configure Operator Connect and Teams Phone Mobile
• Configure Teams Phone policies
• Create and manage Teams policies

18 – Configure and manage voice users

• Enable users for Teams Phone
• Enable users for Direct Routing with Teams Phone
• Enable additional calling features for Teams Phone
• Enable users for Teams Phone Mobile

19 – Configure auto attendants and call queues

• Design call flows for auto attendants and call queues
• Configure auto attendants and call queues
• Deploy a channel-based call queue
• Configure resource accounts
• Configure Microsoft 365 groups for voicemail
• Interpret call queue conference modes
• Interpret call queue routing methods
• Configure holidays for auto attendants and call queues
• Configure custom music on hold

20 – Troubleshoot audio, video, and client issues

• Troubleshoot Teams
• Collect and identify logs
• Clear Microsoft Teams client cache
• Identify issues with call analytics
• Identify issues with Call Quality Dashboard
• Use Power BI to analyze Call Quality Dashboard data
• Identify issues with the Direct Routing Health Dashboard